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Returns, Warranty & Privacy Policy

Whether buying from us as a retail or wholesale customer, we want you to be completely satisfied with your JK Adams purchase and experience.  If you are not happy with the product you receive for any reason or you receive a damaged product please contact us and one of our team members will work with you to replace or return the product.  All returns and exchanges must be made within 60 days of purchase in new, unused condition. Return shipping will not be refunded unless an item is defective or it has been shipped to you in error.  In the case of defective merchandise, please call us.  Please note that special orders are non-refundable.
Retail Customers:
Phone: (866)362-4422
Email: retail@jkadams.com
Wholesale Customers:
Phone: (800)451-6118
Email: wholesale@jkadams.com
Lifetime Guarantee. No questions asked.
Each product comes to you with a 100% satisfaction guarantee. If you ever have any problems with a JK Adams product, we will replace it with no questions asked. Our products are designed to be functional, sustainable and timeless - for you and for generations of cooks to come.

You may email a picture of the entire board to retail@jkadams.com with your shipping address and we will send you a replacement board. If the board has been discontinued we will replace the board with one of equal or greater value.

JK Adams Privacy Policy

JK Adams understands the need for and respects the privacy of our customers. We take it as our responsibility to protect any personal information you provide to us, which may include your name, email address, postal address, or phone number. This privacy policy states how we collect information and how we typically use it to serve you better. We update this policy from time to time, so please check back here if you want the most current information.

Name and E-mail Address. We often collect this information when you sign up for our email list, and we use that list to notify you via email about new products and promotions as well as to provide useful information such as recipes. This data is stored in a secure third-party service and is not shared with other entities. The one exception to this is if you sign up for a contest for which we have industry partner sponsors; in that case we do share your information with our co-sponsors.

Postal Address and Phone Number. This data is typically only collected when you place an order with us and we ship it to you. We store this information in an internal order management system, and again it is secure and not shared with other entities.

Cookies and Third-Party Cookies. As is the case with most websites, we have third-party systems in place that allow us to view how visitors are using our site. These systems also allow us to understand whether you have visited our site before while using the same computer and the same internet browser.

However, the tracking we have in place does not allow us to identify any individual information—only the computer & browser you are using and your approximate location by city and state. This data is aggregated in a reporting interface simply so we can see where our site visitors are coming from and what things on our site interest them most. These systems do not allow collection of any information that would allow us to identify you personally just from a visit to our website.

How to contact us with questions. If you have any questions or concerns, please visit our Contact Us page and get in touch to let us know how we can help you.